SHIPPING AND DELIVERY
Shipping cost will range between 15% or 20% depending on the total value of the order and distance. Please refer to our Shipping Policy for more details, including drop ship fees, curbside and white glove delivery options, etc. Note: This is an average percentage that will vary with dollar amount and cubic displacement. This is not a quote.
WHEN WILL I RECEIVE MY ITEM(S)?
Once you order has been placed, our Customer Service team will contact you within 2 business days to finalize your estimated delivery date.
WHAT METHODS OF SHIPPING DO YOU USE?
Our shipping/ delivery options are dependent on the type of item(s) ordered. Smaller orders will be shipped via Fed Ex. Larger items are shipped using our Residential Courier service.
HOW ARE SHIPPING COSTS CALCULATED?
Shipping costs are calculated based on the type of item(s) ordered.
CAN I PICK UP MY ORDER IN–STORE?
Yes you can.
I ORDERED MULTIPLE ITEMS. WILL THEY SHIP SEPARATELY?
We make every attempt to ship your order complete. Should an exception arise, we will reach out to you and make appropriate accommodations.
CAN I GET MY ORDER EXPEDITED?
We make every effort to ensure our customers receive their item(s) as quickly as possible. However, since many of our products are built to order, it is not always possible to expedite an order. Please contact our Customer Service team to discuss your individual needs—we will do our best to help!
HOW DO I SCHEDULE A DELIVERY?
Once your order is placed, our Customer Service team will reach out within 2 business days to discuss your shipping and delivery expectations.
If an order includes a Fed Ex delivery, we will provide tracking information so that you may follow the journey of your items.
Our Residential couriers will be in contact with you directly for delivery of our larger items to schedule your delivery appointment. We will provide contact information should you need to reach out to them.
WHO DO I CONTACT WITH A PACKAGE OR DELIVERY ISSUE?
Please contact our Customer Service team within 24 hours after receive your delivery, should any issue arise.
HOW LONG DO I NEED TO WAIT?
Available ready–made in stock year–round and delivered in as little as 3 weeks or less.
Stock Options Plus
Built to order from fabrics we have in stock and delivered in 8 weeks or less.
Built to order from special ordered fabrics and leathers and delivered in 8 weeks or less.
WILL MY ITEMS BE DELIVERED ASSEMBLED?
All items will arrive assembled with exceptions on certain case goods and beds.
WHERE DO YOU SHIP TO? DO YOU SHIP OVERSEAS?
Yes we do ship overseas, the customer will provide a freight forward information. Contact our Customer Service team for guidance and options.
DO YOU OFFER/ WHAT IS ‘WHITE GLOVE SERVICE’?
Yes only local deliveries. Our larger items are delivered by our Residential couriers who provide white glove delivery.
Our delivery agents will arrive to your home at your scheduled delivery appointment, take your item to the room of your choice and complete light assembly when needed. Trash will also be removed as they leave.
DO YOU TAKE AWAY OLD FURNITURE/ MATTRESSES?
Unfortunately, our Residential Couriers are only able to place, construct and clear refuse that we have provided. We cannot remove unwanted sofas, mattresses, case goods, etc.